We
employ six strategies to accomplish our goals :
1 : An
Intuitive, Integrated-Task Interface
While other programs
require the user to click through several screens to accomplish simple
tasks, Clarity is designed to group several related tasks together on a
single screen. This strategy greatly simplifies the whole data
entry process and leads to fewer entry errors.
2 : Comprehensive
Error Checking and Correction
Clarity
automatically
checks for input errors as you enter data. As well,
Clarity provides a secondary error checking report which you can run to ensure
that all data is correct. Clarity's on-screen accounts reconciliation
module allows you to correct and resubmit rejected claims quickly and
easily.
3 :
Rigorous
Health Card Validation
The client
data and scheduler modules employ a health card update
and verification tool which ensures that client billing information is always up
to date. You may also submit client card data to the ministry for
verification through our OBEC function.
4 : Client Schedule
Tracking
Clarity allows you to enter
client service data right from the scheduler and it verifies these
entries to ensure that no services go unprocessed. The scheduler also identifies those who failed to show for previous
appointments so that you or your staff can remind them of their next
appointment. This is particularly important because losses due to no-shows can
be staggering. In one office, we employed our strategy to reduce no-shows from
550 the previous year to about 250 in the next year. The physicians reckon that
this alone saved them about $6,000.00!
Clarity's DaySheet Tally
report provides a comprehensive overview of clients processed for
billing, health card confirmations, and reminder calls made from
the schedule. This will allow you to verify that your staff is
following the procedures required for successful management of your
practice.
5 :
Convenient and Rapid Error Correction
Clarity automatically generates a list of underpaid services when it
processes a payment received from the ministry. You can print out
this list or work directly from an on-screen list to quickly adjust or
resubmit these claims.
Clarity also generates an on-screen list for error reports received from the
ministry's EDT service. You can work directly from this list to
correct claim or client demographic errors and re-submit these claims
for payment.
6 : A Hierarchical
Reporting Structure
We
understand that physicians have little time to micro-manage their
practice so we have designed a reporting system that allows you to
quickly comprehend the breadth of your practice, identify areas of
concern, and take effective action to correct problems.
Our strategy
begins with a single, two page, revenue status report which outlines,
in monthly tabular form, your billings, resubmissions, payments, reconciliations,
overdue and unbilled accounts. This report also provides an analysis of the
losses you have incurred. In less than five minutes, you can review the report
and determine exactly where you are having problems.
Once you have identified areas of
concern, you or your staff can then employ a suite of sub-reports to isolate the
exact cause of a problem and take corrective action. For example, our adjustments
analysis report will tell you which services are being repeatedly rejected or
adjusted by OHIP and why. Similarly, our aged accounts report identifies all
outstanding claims which are in danger of falling behind the OHIP six-month
cut-off date, and our receivables report allows you to quickly find, correct,
and resubmit all outstanding accounts right on screen.
In
addition, Clarity provides a number of
reports which allow you to analyze your services according to a host of
parameters, including time, RA codes, billing type, billing status,
specialty, and sub-codes. Sub-codes are a feature unique to
Clarity.
They allow you sub-type your services according to a scheme of
your own devising. Physicians have used our sub-code feature to
categorize services for geriatrics, ER, chronic care facilities, lab
work, and so on.